About

FAQ

• Where is the store based?

  Chiang Mai, Thailand

• I heard that 100% of profits are used to help those in need...tell me more!

  Yes!

  100% of all profits go directly back the needs of real hard working people through Biblical training, medicine, food, and education. We are not a hand-out service. One of our goals is to equip the group as a whole to ultimately be self sustaining in many ways.

  Our entire business is centered around giving back. We sell handmade items that are made by an undiscovered artisan, an at-risk woman, a poor university student working to put themselves through school, or a village of people who use their culture weaving to create beautiful pieces.

  Each person we hire to make these pieces for us is paid a fair and generous wage for their time and work. We value people and their futures.

  All of our wood products are from sustainable Thai forests.

• Do you export or ship in bulk?

  Yes! We have an export license and are currently exporting to America.

  Please email us at: [email protected] to discuss what you are looking for.

• Do you accept orders placed outside of the US?

  Yes! Worldwide shipping is available. Prices will vary.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.